Victoria's Secret & PINK in Bolingbrook, IL Closed now

Reviews about Victoria's Secret & PINK

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  March 05, 2020, by Pariss Knight
  The worst Victoria Secret I’ve been to. There was a promotion for a free travel bag for Forever Angel members. Before I went I called to see if they still had some available. The person I spoke with said that they did, so I went up there literally 10 minutes after we got off the phone. Once I got there the person at the register (she was a dark skinned girl with glasses) said they didn’t have anymore. However the person in front of me had gotten one. So I left and stood outside of the store and called to ask if there were anymore. The person I spoke with said that they still had bags so I told her what happened and that I wanted to see a manager. The lady I spoke with on the phone was nice and gave me the bag. I told the manager (she looked to be Asian or Hispanic with glasses) what happened and she was rude and said that they “just found a box with the bags & thought they were all out.” All of this happened within less than a minute. I literally called as soon as the lady told me they ran out and you miraculously “found a box” within seconds?? I told the manager I found that hard to believe & she just continued to be rude and act as if she didn’t care. Poor customer service skills & I feel they try to stash promotion bags for themselves.